Who we are
Mewizo is a business based in Lagos, Nigeria (“Mewizo”, “we”, “us”). This policy applies to the Mewizo web app, our website at mewizo.com and any related services that link to it.
For the personal information described here, Mewizo is the data controller. If you have questions at any point, contact us at support@mewizo.com.
Information we collect
Information you give us
- Account details — your name, email address, phone number and country code, timezone and password. If you sign in with Google, we receive your name, email address and profile picture from Google.
- People you add — the contacts you save, such as their name, phone number, photo, birthday, anniversaries and other important dates, your relationship to them, and any notes, memories, moments, preferences or gift ideas you record.
- Activity you log — wishes and messages you write or schedule, touchpoints and interactions you record, workflows and reminders you set up, and messages you send to other people through Mewizo chat.
- Payments — if you subscribe to a paid plan, our payment provider processes your payment. We receive the plan, amount, status and a transaction reference. We do not receive or store your full card details.
- Support — anything you send us when you contact support.
Information collected automatically
- Device and log data — such as IP address, browser and device type, pages visited, and the date and time of requests, used to run, secure and troubleshoot the service.
- Notifications — if you allow push notifications, a notification subscription identifier for your browser or device.
Information about other people
When you add someone to Mewizo, you are sharing their information with us. Please only add details you have a reasonable right to share, and only for keeping in touch with them. We do not contact the people you add unless you ask us to — for example, by sending a wish or an invitation on your behalf.
WhatsApp features
Mewizo offers two optional WhatsApp features. You choose whether to turn either one on.
Sending wishes through WhatsApp
If you send a wish or message by WhatsApp, we share the message and the recipient’s phone number with WhatsApp (Meta) so it can be delivered.
WhatsApp Intelligence
If you link your personal WhatsApp by scanning a QR code, Mewizo connects as a linked device so it can notice when you have been in touch with the people in your circle. When it is on:
- We only look at conversations with people you have already saved in Mewizo, matched by phone number.
- We do not import your WhatsApp contacts or create contacts automatically.
- We do not sync your full chat history. Once a day we review the previous day’s messages with those contacts.
- Messages are turned into relationship insights — for example, that you spoke, how the conversation felt, or a promise you made to follow up. We keep those insights, not a word-for-word archive of your chats.
- Your WhatsApp session is encrypted when stored.
You can disconnect at any time in Settings › Connected apps › WhatsApp, or from Linked devices in the WhatsApp app on your phone. Disconnecting ends the session and deletes the messages we were holding for analysis.
How we use your information
- To create and manage your account and sign you in.
- To remind you about birthdays, anniversaries and other dates, and to send the wishes you schedule.
- To show insights about your relationships, such as who you haven’t spoken to in a while, relationship health, and suggestions for checking in.
- To generate wish drafts, gift ideas and coaching suggestions.
- To process payments and manage your subscription.
- To send you service emails and, if you allow them, push notifications.
- To keep Mewizo secure, prevent abuse, fix problems and improve the product.
- To meet our legal obligations.
We process your information because it is needed to provide the service you signed up for, because you have given consent (for example, linking WhatsApp or allowing notifications), for our legitimate interests in running and improving a safe service, or because the law requires it.
We do not sell your personal information, and we do not use it for third-party advertising.
AI features
Some features, such as wish drafts, gift ideas, relationship insights, the AI coach and WhatsApp Intelligence, use an AI model provided by Anthropic. To produce a result, we send the AI provider only the details needed for that request, such as a contact’s name, relevant dates, your notes or recent conversation activity.
Under our provider’s commercial terms, this information is used to return results to us and is not used to train its models. AI suggestions can be wrong, so please review anything before you send it.
How long we keep it
We keep your information for as long as your account is active. You can delete your account at any time from Settings. When you do, we delete your account and the information you added, including your contacts and their details, except where we need to keep certain records for legal, accounting or security reasons. Copies in backups are removed within a limited period after that.
Messages held for WhatsApp Intelligence are kept only as long as needed for the daily review, and are deleted when you disconnect WhatsApp.
Security
We protect your information with measures such as encryption in transit (HTTPS), hashed passwords, encrypted storage of WhatsApp sessions, and access controls on our systems. No service can be completely secure, so please use a strong password and keep your login details private. If you think your account has been compromised, contact us right away.
Your rights and choices
Depending on where you live, including under the Nigeria Data Protection Act 2023 and, where it applies, the EU or UK GDPR, you have the right to:
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- delete your information;
- receive a copy of your information in a portable format;
- object to or restrict certain processing;
- withdraw your consent at any time, for example by disconnecting WhatsApp or turning off notifications.
You can update most information directly in the app, or email support@mewizo.com to make a request. We may need to confirm your identity first. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission or your local data protection authority.
International transfers
Some of our service providers process information outside Nigeria, including in the United States and the European Union. When we transfer information internationally, we take steps to make sure it stays protected as required by applicable law.
Children
Mewizo is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date above, and if the changes are significant we will let you know in the app or by email.
Contact us
Mewizo
Lagos, Nigeria
Email: support@mewizo.com